Confirmation of services
GALAPAGOS CENTER EXPEDITIONS guarantees Client’s services and tours by faithfully coordinating and supervising the sales offer as selected by the client.
GCE guarantees the price offer as soon as the tour or service is paid. The client must make an advance payment or deposit in the amount of 20 % of the total invoice value at the time of the booking to confirm the tour.
The remaining and final payment must be received by no later than 60 days before the tour starts.
Cancelations and refunds
If the client fails to comply the tour or services over 60 days of the tour initial date:
Deposit is not refundable, but may be transferred to future tours if local providers accept a chance of dates. GCE will do every possible effort to negotiate the change of dates.
If the client fails to comply the tour or services within 60 days of to the tour date:
All payments due at the time of the GCE receives the Client’s cancelation are non refundable unless local providers accept to partially refund payments already made. Nevertheless, credit card charges and transfer fees will apply.
All client cancelations need to be sent by email to and email reception notice by a GCE representative is required to enforce the cancelation requested.
GCE can cancel the tour or service contracted unilaterally only under the following circumstances:
The client fails to comply with deposit for more than 7 days after the tour confirmation.
The client fails to comply with remaining payments for more than 7 days after the due dates detailed in the client’s invoice.
In this case, GCE will intercede on behalf of the client within the Ecuadorian law framework and legal authorities to claim all payments made to the local operator.
In these cases, travel insurance with trip cancelation will normally cover the eventual losses that clients endure due to unforeseen situations either personal or beyond their control.
The agent will reimburse all client’s payments that have not been sent to local providers at the time of cancelation, excluding credit card or money transfer fees, credit card fees normally account up to 6,5 % of the value paid.